Legal

Delete your data

Last updated November 6, 2026

This page explains how to ask Ambivo, Inc. to delete your information. It covers Ambivo customers. It also covers people who messaged a business that uses Ambivo on WhatsApp. It also covers Instagram accounts connected to an Ambivo website.

If you use the Ambivo app

This covers the Ambivo app by Ambivo, Inc. on Google Play and the App Store.

If you are your company's admin:

  • Open the menu in the app and tap Delete account.
  • Confirm. We close your account and sign you out. We delete it within 30 days.

If you are not an admin, your company manages your account:

  • Open the menu in the app and tap Ask to delete my account.
  • We send your request to your company admin. They delete your account.
  • If your company has no admin, we send it to Ambivo support. We delete it within 30 days.

You can also email privacy-mail@ambivo.com from the email address on your account. Use the subject "Delete my data". We reply by email and delete your account within 30 days.

What we delete

  • Your profile, your sign-in and your settings.
  • If you signed in with Apple, Ambivo's access to your Apple ID.

Records you added to your company's account, such as contacts and deals, belong to your company. They stay with the company.

To close a whole company account

A company admin can close the company account:

  • Sign in at admin.ambivo.com.
  • Open Close account, give a reason, and confirm.
  • We delete the company's data within 30 days.

If you messaged a business that uses Ambivo

Businesses use Ambivo to send WhatsApp messages. Your messages to a business belong to that business. You can ask the business to delete them. Ambivo deletes the messages customers send to a business after 30 days.

You can also email privacy-mail@ambivo.com. Tell us:

  • the name of the business you messaged
  • your WhatsApp phone number

We find your messages and work with the business to delete them within 30 days. We reply by email when it is done.

If you connected WhatsApp to Ambivo

To stop Ambivo reaching your WhatsApp account:

  • Open Meta Business Suite, then Settings, then WhatsApp accounts.
  • Choose your account and open Partners.
  • Remove Ambivo.

This stops new data reaching Ambivo. To delete data Ambivo already holds, email privacy-mail@ambivo.com.

If you connected Instagram to an Ambivo website

To stop Ambivo reading your Instagram account, do one of these:

  • In the website editor, open the Instagram feed block and click Disconnect.
  • In Instagram, open Settings, then Apps and websites. Find Ambivo-IG and click Remove.

Either way, Ambivo deletes its key to your account and its copy of your posts right away. Your website stops showing the posts.

If you ask Instagram to delete your data, Meta shows you a link. Open it to check that Ambivo has deleted the data.

What we keep

The law makes us keep some records, such as invoices and tax records. We keep them only as long as the law requires. Deleted data leaves our backups within 3 months. Our Privacy Policy has more detail.

Contact

Ambivo, Inc., 700 Craighead St Ste 200, Nashville, TN 37204. Email privacy-mail@ambivo.com.