Support
We're here to help
Get answers in the documentation, reach our team by email, or browse common questions below. For the fastest response, include your account email and a clear description of what you need.
Response time
We reply within one business day
FAQ
Common support questions
Quick answers for account access, billing, and getting the most from the platform.
Email support@ambivo.com with your account email, a short description of the issue, and any screenshots that help. Existing customers can also use in-app help options from their dashboard when available.
Email support@ambivo.com with your account email, a short description of the issue, and any screenshots that help. Existing customers can also use in-app help options from their dashboard when available.
We aim to reply within one business day. Urgent billing or access issues are prioritized — include “urgent” in the subject line if you cannot sign in or process payments.
We aim to reply within one business day. Urgent billing or access issues are prioritized — include “urgent” in the subject line if you cannot sign in or process payments.
Browse the documentation hub at ambivo.com/documentation for setup guides, CRM and Books chapters, integrations, and product-specific walkthroughs. Start with the welcome guide if you are new to the platform.
Browse the documentation hub at ambivo.com/documentation for setup guides, CRM and Books chapters, integrations, and product-specific walkthroughs. Start with the welcome guide if you are new to the platform.
Confirm you are using the email tied to your Ambivo account and try password reset from the login screen. If you use Google or Microsoft SSO, sign in with the same provider you used at registration. Still stuck? Email support@ambivo.com.
Confirm you are using the email tied to your Ambivo account and try password reset from the login screen. If you use Google or Microsoft SSO, sign in with the same provider you used at registration. Still stuck? Email support@ambivo.com.
Email support@ambivo.com from your account owner address and include your organization name, plan, and the change you need — upgrade, add users, or invoice questions. For sales-led accounts, mention your account manager if you have one.
Email support@ambivo.com from your account owner address and include your organization name, plan, and the change you need — upgrade, add users, or invoice questions. For sales-led accounts, mention your account manager if you have one.
Yes. We support QuickBooks import for Books, CSV onboarding for CRM and Commerce, and bulk asset import for AssetBase. Tell us what you are moving from and support will point you to the right guide or assist with import mapping.
Yes. We support QuickBooks import for Books, CSV onboarding for CRM and Commerce, and bulk asset import for AssetBase. Tell us what you are moving from and support will point you to the right guide or assist with import mapping.
Email support@ambivo.com with steps to reproduce, what you expected, and what happened instead. Include your browser, product area (CRM, Books, etc.), and the app version if shown in settings — that helps us diagnose faster.
Email support@ambivo.com with steps to reproduce, what you expected, and what happened instead. Include your browser, product area (CRM, Books, etc.), and the app version if shown in settings — that helps us diagnose faster.
Support is email-first so we can track issues and share documentation links. For enterprise or on-premise deployments, your account team may offer scheduled calls — ask via support@ambivo.com or contact sales for custom arrangements.
Support is email-first so we can track issues and share documentation links. For enterprise or on-premise deployments, your account team may offer scheduled calls — ask via support@ambivo.com or contact sales for custom arrangements.
Upgrade to Business anytime from your account settings. Your data and settings carry over seamlessly. If you need help choosing a plan, email support@ambivo.com.
Upgrade to Business anytime from your account settings. Your data and settings carry over seamlessly. If you need help choosing a plan, email support@ambivo.com.
For pricing, demos, and new business questions, use the contact page at ambivo.com/contact or mention “demo” in your message to support@ambivo.com and we will route you to the right person.
For pricing, demos, and new business questions, use the contact page at ambivo.com/contact or mention “demo” in your message to support@ambivo.com and we will route you to the right person.